Go from license key to a live Discord ticket bot in about 10 minutes.
EchoAuth Tickets hosts your Discord ticket bot for you. You create an account with your license key, set up the bot in your browser and deploy it with one click. You don’t need a server or any coding.
Before you start, have these ready:
The license key from your SellAuth invoice (it looks like ECHO-XXXXX-XXXXX-XXXXX-XXXXX)
Open the EchoAuth Tickets panel and click Create an account below the sign-in form. If you used the link from your invoice, your license key is already filled in.
2
Enter your license key and login details
Paste your license key, choose a username (3 to 32 characters: letters, numbers, ., _ and -) and a password with at least 8 characters. Then click Create account.
Register with the license key from your SellAuth invoice
3
Check your dashboard
You land on the dashboard. It shows how many days your license has left, your bot’s status and a Getting started checklist. Each item in the checklist opens the setting it needs.
The dashboard right after you register. Setup is at 0/6
Your ticket bot runs on your own Discord application. You create it once in the Discord Developer Portal.
1
Create an application
Go to the Discord Developer Portal, click New Application, give it a name (for example your shop name) and create it.
2
Enable the privileged intents
Open the Bot tab. Under Privileged Gateway Intents, turn on all three:
Presence Intent
Server Members Intent
Message Content Intent
Click Save Changes.
If these intents are off, the bot can’t start or can’t read messages in tickets.
3
Copy the bot token
Still on the Bot tab, click Reset Token and copy the token. You paste it into the panel in the next section.
Your bot token works like a password. Don’t share it or post it anywhere. If it leaks, reset it here and paste the new one into the panel.
4
Invite the bot to your server
Open OAuth2 → URL Generator. Select the bot and applications.commands scopes, then select the Administrator permission. Open the generated URL and add the bot to your server.
5
Turn on Developer Mode in Discord
In Discord, go to User Settings → Advanced and turn on Developer Mode. Now you can right-click servers, channels, categories and roles and choose Copy ID. You need these IDs in the next steps.
Click Configuration in the sidebar. Settings are grouped into tabs. The Live preview on the right shows how your messages will look in Discord as you type.Whenever you change something, a bar appears at the bottom of the page. Click Save to keep your changes, or Save & Deploy to save and restart the bot with the new settings right away.
1
General: add your token and server ID
On the General tab, fill in:
Bot Token: the token from the Developer Portal
Server ID: right-click your server icon and choose Copy Server ID
Owner User ID (optional): your own Discord user ID. This user always has access to the SellAuth admin commands.
Owner Role ID (optional): a role that may use /refund, /remove_password, /add_customer_balance, /redo_delivery and /replace
General tab with the token and server ID filled in. The save bar appears at the bottom
2
Ticket Behavior: choose a logs channel
On the Ticket Behavior tab, set the Logs channel ID. The bot posts ticket logs here, and /panel doesn’t work without it. Right-click the channel in Discord and choose Copy Channel ID.You can also set how many tickets a user may have open, a cooldown, whether only staff may close tickets, and whether closed tickets are archived instead of deleted.
Ticket Behavior tab. The logs channel is required
3
Categories: set where tickets open and who can answer them
On the Categories tab, select a category on the left (for example General Support) and fill in:
Discord category ID: the channel category where new tickets are created. Right-click the category in Discord and choose Copy Category ID.
Support roles: paste a role ID and press Enter. Members with these roles can see and answer tickets in this category.
Repeat this for every category you use. To use more categories, open one and turn on Enabled. Button mode shows up to 5 categories and dropdown mode up to 8. Under Form you can add up to 5 questions that users answer before the ticket opens.
Category 1 with a Discord category ID and a support role
Set the form field Function to SellAuth invoice lookup to have the bot look up the order automatically when a customer enters their invoice ID.
4
Ticket Panel: design the message members click
On the Ticket Panel tab, edit the title, message, color, images and footer of the panel. Turn on Use a dropdown menu to show categories in a dropdown instead of buttons. The preview updates as you type.
Ticket Panel tab with the live Discord preview
5
SellAuth (optional): connect your shop
To use the SellAuth commands (/invoice, /refund, /replace and more) and invoice lookups, open the SellAuth tab and enter your API key (dash.sellauth.com → Account → Developers), Shop ID, Shop currency and Shop domain.
Go back to the Dashboard. When the first five checklist items have a check mark, click Deploy. Your bot starts in a few seconds and comes online in your server.
All settings done. Only the deploy step is left
After the first deploy, use Save & Deploy on the Configuration page to apply later changes.
If the deploy fails, open Logs in the sidebar. The most common causes are a wrong bot token or intents that are turned off in the Developer Portal.
In your Discord server, go to the channel where members should open tickets and run:
/panel
You need the Administrator permission to run this command. The bot posts the panel in that channel. Members now pick a category, answer the form, and a private ticket channel opens for them and your support roles.
Open License & Account in the sidebar. Paste a new key under Redeem a license key and click Redeem. The time is added on top of your current expiry date, so you can extend early without losing days. You can also change your password on this page.
License & Account page
When your license expires, your bot is stopped. Your configuration and transcripts are kept. Redeem a new key and deploy again to bring the bot back online.
The bot is online but slash commands don't show up
Make sure you invited the bot with the applications.commands scope and that Slash commands is turned on in Configuration → General → Commands. Discord can take a few minutes to show new commands. Restarting Discord often helps.
/panel does nothing
Check that Logs channel ID on the Ticket Behavior tab is set to a channel that exists in your server, and that you have the Administrator permission.
Tickets open in the wrong place or staff can't see them
Check the Discord category ID and Support roles of that category on the Categories tab. Each category has its own settings. Make sure the bot’s role has permission to manage channels in that category.
I can't create an account with my key
Copy the key exactly as it appears on your invoice. Each key can be used only once. If you already have an account, sign in and redeem the key under License & Account instead.
